Help with Sports Agent

Write to hello@sportsagent.me. A person reads every message and answers within two business days.

Tell us what you were doing, what you expected, and what happened instead. If it involves a specific game, name the two teams and the time. That is usually enough for us to find it.

Work down this list. One of the first three is almost always it.

• Notifications are off at the phone level. Check your device settings for Sports Agent and make sure notifications are allowed.
• Quiet hours are on. Alerts inside your quiet hours are held back. Settings, then notifications.
• The alert was set on the wrong thing. A player alert only fires for that player. Open the game and check what is actually switched on.
• The moment never happened. A threshold alert only fires when the number is crossed. If your player finished a yard short, nothing fires. The app will show it as missed rather than pretend otherwise.

Still wrong? Email us with the player or team, the alert you set, and roughly when it should have fired.

Broadcast rights change by market and sometimes by week, so the App tells you what it can stand behind. When we have a reliable link, the button opens the game or the service. When we do not, we name the network and the channel instead of sending you somewhere that may be wrong.

Availability varies by market, and the service you open is the one that decides whether you can watch. If a listing looks wrong for your area, tell us the game and where you are watching from, and we will fix the mapping.

Scores, schedules and play-by-play come from licensed data providers and occasionally lag or correct themselves mid-game. If something still looks wrong after a minute or two, send us the game and the time and we will raise it with the provider.

• Change the email on your account. Me, then settings.
• Streaming services and sportsbooks. Me, then the service list. Removing one only tells the app to stop suggesting it; it does not cancel anything with that company.
• Delete your account. Me, then settings, then delete account. Your profile, follows and alerts are deleted within 30 days. If you cannot get in, email us from the address on the account and we will do it for you.

Joining the waitlist stores your email address and nothing else. We use it once, to tell you when the app is ready. Want off it? Email us and it is gone the same day.

To access, correct, export or delete the personal information we hold, email hello@sportsagent.mewith “Privacy request” in the subject line. What we hold and how long we keep it is set out in the Privacy Policy.

For press, partnership or creator enquiries, email hello@sportsagent.me and say which one in the subject line so it reaches the right person.